PLEASE NOTE THAT WE CURRENTLY ONLY DELIVER TO UK ADDRESSES
We aim to deliver most items within 2-4 working days but our system does not run on real time so is manually updated daily, therefore on occasion an item may be out of stock. In such circumstances we will contact you the customer via e-mail to inform you that the item you require is currently out of stock and give you an estimated delivery date.
Most items can be re-stocked within 48 hours but on occasion longer lead times can occur, if we have to contact you to inform you an item is currently unavailable you will be offered the option of having your order fulfilled when the item becomes available or if more convenient to you the outstanding item can be deleted from your order and a refund will be issued on the next working day.
Goods Damaged in Transit:
ALWAYS INSPECT YOUR DELIVERY'S PACKAGING THOROUGHLY BEFORE SIGNING ANYTHING
If your delivery's packaging is damaged in any way, sign for it as 'Damaged' and report any subsequent damage to the product to us immediately.
If your delivery's packaging has been damaged with noticeable damage to the product inside, you must NOT sign for it, you must reject the delivery and notify us immediately.
Most of the products offered for sale on this site is delivered direct from the manufacturer on a 3-5 working day basis, however, during certain times and with some items, we can offer next day delivery, if this is the case, the customer will be notified via e-mail and or text message to your mobile. It is important that the customer makes provision to receive the goods on the day of delivery, failing to do so may incur a further charge for redelivery.
Deliveries to the highlands, Ireland and off shore islands may incur an extra delivery charge. If you are a customer from these regions, please feel free to e-mail us with any enquiries relating to this.
Delivery of goods:
All deliveries must be signed for by the customer. Deliveries will not be left without a signature, the courier will leave a calling card with contact details of the local depot. It is the customer’s responsibility to contact the courier to arrange a convenient delivery date.
Should the delivery not be made the second time the goods will be returned to the supplier and an additional delivery charge will be made to re-dispatch the goods.